I obviously had a hokiesports account under my @vt.edu email address, and I have continued to use this as my hokiesports account since 2011 when I enrolled.

I purchased tickets to the Pinstripe Bowl but hadnt yet received the instructions on how to access them digitally, or even really any followup after my confirmation email. I tried to log in to my hokiesports account -- no dice, wrong password/account combo. That's weird! Try a couple times, then just try to recover the password -- no dice, no record of an account with that email. Says it's case-sensitive, so i tried a couple times with capital letters in the obvious spots. Still no luck. Odd!

so i twut at the HokiesFB account and they instructed me to download the MLB Ballparks app and use the same Paciolan account I used to purchase the tix -- Hokiesports is powered by Paciolan, no biggy. But now i'm doubting whether I know at all that I'm using the correct email -- but it HAS to be the correct email, because i can go search in my emails and find confirmations for Pinstripe Bowl, Military Bowl, Battle at Bristol, older student season tickets, student seating groups, etc.

so i registered an MLB Ballparks app account using that email, and the Pinstripe bowl tickets are there.... phew!

but! what about my hokiesports account? I decided to try and register an account using my same @vt.edu email, to see if it would kick me out by virtue of there being an existing account -- nope! Creation of an entirely new account with the same email address I'd been using for 10 years, with no associated order history or anything.

Does this mean my previous hokiesports account was erased or deleted? It has to, right?

Y'all might wanna check on your account

I have had issues like this every time I try to purchase tickets, promo items, or donate. It's awesome.

"It's always great to beat UVA, that makes us all smarter and better looking for a couple days".

They are so desperate to get money like most major corporations yet make it so difficult to give them money. Makes sense

I can imagine no more rewarding a career. And any man who may be asked in this century what he did to make his life worthwhile, I think can respond with a good deal of pride and satisfaction: “I served in the United States Navy"

I never understand this, if you are in business the number one goal is to get money from customers. I dont understand why no one understands this. I'll admit I'm an odd duck, but I've walked out of bestbuy when they've tried to upsell me stuff. I dont like lines with crop like drinks and candy and other crop while I wait to pay, I want to pay and leave.

I have my "get off my lawn" customer services moments as well. I did not come to your store for an argument, hassle, up-charge, or bait and switch. Bestbuy has been on my - "its not worth shopping there" list for a while. I hate the - "you can get the sale price, but if you don't by this $50 connector, its not going to work, or covered by the manufacturers warranty." Even more than making me sign something saying I decline in the insurance. I'm not signing it, I'm not paying for it, so I guess I can't buy it. But then suddenly the form is not required anymore.

Sometimes we live no particular way but our own

The founder of the company that I work passed away 15 years ago, but I can still remember being in his office as he was beating up one of our Point of Sale support people who just didn't get it. "If I can't take in money, then why are we here?" He was 75 years old at the time and has always recognized that no matter what other good things the company did, the path to collecting money had to be as frictionless as possible. 15 years later, and that influence is still there.

So VT uses the same donation system that a ton of other universities use. I donate to both VT and another school, purchase tickets through both, etc, and never had an issue on either site, and I'm in my 40s so it's not because I'm a millennial and I'm computer savvy. I find the system pretty intuitive

i found it pretty intuitive, aside from when it states that email/usernames are case sensitive. email addresses aren,t so why would you store the information in a case sensitive way.

i'm just most confused that my account seems to have disappeared entirely

"Why gobble gobble chumps asks such good questions, I will never know." - TheFifthFuller

We somehow had someone change our email in the system when processing a change of our mailing address years ago.

Sometimes we live no particular way but our own

!!!!!!!!! My address changed between the last two times I purchased tickets.

"Why gobble gobble chumps asks such good questions, I will never know." - TheFifthFuller

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